How to Get Started

Placing your order

  1. Please click on the u3a diary image on the home page of the u3a brand shop
  2. Select how many you would like and ‘Add to Cart’
  3. Select ‘View Cart’
  4. Click ‘Proceed to checkout’
  5. Enter your contact details
  6. Place your order and pay

How long will it take to receive my order?
We aim to despatch all orders within 2 working days of order receipt. Most orders are despatched by Royal Mail using the Royal Mail 48H service. This means you should receive your order within 4 to 5 working days. If your order has not been delivered within this timeframe you can email our team on hello@synergy-group.uk.

If you wish to return you order to us you can do so, within 14 days of receipt, as long as you have not chosen a customisable product.

If for any reason you think that there has been an error with your order, please get in touch so we can fix this for you as soon as possible. Email hello@synergy-group.uk . Please make sure to include your order number in your email to us.

Orders of 30 or more diaries will be delivered by a tracked next day courier service. Please include your email address or mobile number when placing your order. This will enable us to send you delivery alerts.

Who do I contact if I have any queries with my order?
If you have any queries with your order please contact Synergy by emailing hello@synergy-group.uk or by calling: 01543 257257.

You can also contact Synergy via the ‘Ask a Question’ section on each product page.

Product enquiries
We are in the process of transitioning products to the new u3a Brand Shop. This shop will be fully operational soon.

If you have a query about one of the products on this site, you can email the Synergy team using the ‘Ask a question’ option on the product page.

If there is a specific product that your u3a would find helpful for publicity and promotional purposes, get in touch by emailing communications@u3a.org.uk Where there is enough interest, we can produce new products for u3as to use.

To find out more about u3a please visit the u3a website, u3a.org.uk or email info@u3a.org.uk